Case study - Construction training, Dartford
A real person picks up, and we often call first.
A Plus Training Ltd tell us what it is like to work with IT Consultancy, Services & Solutions Ltd.
The client
- Company
- A Plus Training Ltd
- Sector
- Construction industry training
- Location
- Dartford, Kent
- The result
- Achieved Cyber Essentials certification, so they could apply for jobs that required it
- What we do for them
- Website hosting, email, Cyber Essentials technical controls, malware and virus protection, patching, offsite backups and day-to-day support
- Working together since
- A client since before we formed the company in 2023
- Website
- www.aplustraining.ltd.uk
The result
Cyber Essentials achieved, so they could apply for the jobs.
Some of the jobs A Plus Training wanted to apply for required Cyber Essentials certification. We implemented the technical items, and they then achieved certification and were able to apply. We also make sure their important business files are backed up offsite.
Read more about our Cyber Essentials support.
What we look after
Their website, email, devices and data, from one team.
A Plus Training certify people on telehandlers, diggers and other plant, so the team needs IT that works without fuss. This is what we provide.
- Website hosting
- Email services
- Cyber Essentials assistance
- Malware and virus protection
- Patching and updates
- Backup services
- Day-to-day technical support
Customer service
Easy to reach, and easy to understand.
- Polite, approachable and friendly
- Quick to respond, with a real person on the other end
- Often in touch before a problem has been noticed
- Clear explanations for people who do not live in the IT world
“IT Consultancy, Services & Solutions Ltd deliver excellent customer services. They are always polite, approachable and friendly when contacted, listening to concerns carefully. They are always quick to respond and there is always a real person who picks up any problems. Often, they contact us before we have even noticed a problem! They are clear at communicating and make understanding any issues easy for someone who does not always understand the IT world. As a company, we cannot fault their customer service.”
Lucy
Company Director, A Plus Training Ltd
Value and reliability
Good value, and there when it matters.
Value for money
“The services they provide at the price they ask is great value for money.”
Reliability
“IT Consultancy, Services & Solutions Ltd are not only extremely professional and approachable, they are also extremely reliable and easy to contact when needed.”
Would they recommend us to another business without being asked?
Yes. Lucy scored us 10 out of 10, where 10 means “I would certainly recommend”.
Feedback given by Lucy, Company Director, A Plus Training Ltd, on 13 October 2026.
Would a quick chat about your IT help?
Give us a call for a quick, non-salesy chat. We would love to help you with your IT. You can also read about our business IT support or see how we moved a remote-working team to Microsoft 365 in our Emerald Research case study, or browse all our case studies.